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Applicable Models

This information is applicable for the following Blu-ray Disc player models:

  • BDP-S490 / S495 / S590

About this download

Updating is simple and with the newest firmware version, you can get even more from your Blu-ray player.

  • Name: Blu-ray player firmware to version M12.R.0510
  • Date released: 17/12/2014
  • Benefits and improvements:
  • Restrictions: only for use with Blu-ray players sold in Europe. Not all models are sold in all countries

Your firmware may already be up to date, especially if you have a new Blu-ray player model. If the version number is M12.R.0510 or higher, you do not need to update.

If you're not sure, it's easy to check which version of firmware you have:

  1. Turn on your TV and check it's tuned to the input your Blu-ray player is connected to, so if the player is connected to the HDMI2 socket, choose HDMI2 as the input
  2. Turn on the Blu-ray player. If it starts to play a disc, press STOP and wait until you see the XrossMediaBar (XMB™) menu
  3. At the XrossMediaBarTM, highlight Setup > System Settings then select ENTER using the arrow keys on the remote control
  4. Highlight Quick Start Mode , and confirm that is set to OFF. The update might not succeed if "ON" is selected.
  5. Highlight System Information and select ENTER
  6. On the TV screen, the firmware version number looks like this:
    "Software Version M12.R.0510 " - if the version number is M12.R.0510 or higher, you already have the most recent firmware version.

There are 2 easy ways to update the firmware on your Blu-ray player:

Updating over the internet 

We recommend this method as it’s the simplest way to update. It usually takes about 15-30 minutes. First set up the equipment, then download the update over the internet to your Blu-ray player.

What you need:

  • an Ethernet cable to connect your Blu-ray player to the internet
  • an active internet connection
  • a compatible TV

How to make sure the update goes smoothly

Updating is usually very simple. Here’s how you can make sure it goes right first time:

  • Read the instructions carefully or you could end up damaging your Blu-ray player
  • Don’t turn the Blu-ray player off – or disconnect it from the power – while it’s updating
  • Don’t press any buttons, except the ones mentioned in the instructions

Set up the equipment:

  • Turn on your TV and check it’s tuned to the input your Blu-ray player is connected to. (So if the player is connected to the AV1 socket, choose AV1 as the input.)
  • Connect the LAN terminal on the Blu-ray player to your internet source using an Ethernet cable
  • Turn on the Blu-ray player. (If there is a disc in the player, take it out.)

Get the update:

  1. At the XrossMediaBar TM, select Setup > Network Update using the arrow keys on the remote control and then select ENTER
  2. The message Perform version update? is displayed on the TV
  3. Select OK using the remote control, and then press ENTER
  4. The update process starts and you see the download screen on the TV
  5. During the update, you see the message */9"on the TV and "UP*/9" on the player front panel display. The * changes to 0 and goes up to 9 during the update process
  6. The player will reboot itself and the update will continue. - Don’t use or turn on yourself the player during this step.
  7. You will see again the message */9"on the TV and "UP*/9" on the player front panel display. The * changes to 0 and goes up to 9 during the update process
  8. When the player automatically turns off, the update is complete. Don’t use or turn off the player until the update is complete.
  9. Turn the player back on
  10. Check the firmware version. If the version number is M12.R.0510, the firmware update was successful

Troubleshooting

What to do if you have problems updating your Blu-ray player firmware using the internet.

  • "UP NG" is displayed on the player front panel display.
    Please perform the following procedure:
    1. Ensure there is no problem with your network connection to the Internet
    2. Select “Retry” at the “update failed” screen
    3. If the symptom does not improve after trying the network update again, please create an update disc
    4. Insert the update disc at the “update failed” screen, and then select “Retry” on the screen

  • The message "Connection status cannot be confirmed" shows on the TV.
    The problem might be with the network connection.
    1. Check the LAN cable is connected
    2. In the network settings, check you have confirmed whether or not your Blu-ray player has its own IP address. (If you use a proxy server, type the IP address of the proxy you use – instead of the proxy host name – into the Proxy Server field.)
    3. Try the update again

  • The power went off while the update was in progress.
    Turn the player on and try the update again.

  • The update has been going for over 30 minutes and hasn’t finished.
    1. Disconnect the AC power cord from the mains, then reconnect it after several minutes
    2. Turn on the Blu-ray Disc player
    3. Try the update procedure again.
      Still not working? Please contact Sony Customer Support

  • After several attempts, the firmware update still does not work.
    1. Create an update disc and insert it in the player
    2. Select “Retry” on the update failed screen.
      Still not working? Please contact Sony Customer Support

Using a recordable CD-R