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About this download

We recommend you use the internet to update if you can. If not, you can use this method instead. You'll download the update to your computer, burn it to a blank disc, then transfer it to your Blu-ray player.

We recommend the following operating system: Mac OS X 10.10 / Mac OS X 10.9 / Mac OS X 10.8 / Mac OS X 10.7 / Mac OS X 10.6 / Mac OS X 10.5.

How to make sure the update goes smoothly

Updating is usually very simple. Here's how you can make sure it works first time:

  • Read the instructions carefullyor you could end up damaging your Blu-ray player
  • Don't turn the Blu-ray player off- or disconnect it from the power - while it's updating
  • Don't press any buttons,except the ones mentioned in the instructions

Download the update to your computer:

  1. Read and agree to the terms and conditions
  2. Download the file UPDATA_M11R0502M.ZIPto your computer - remembering which directory you download it to
  3. Go to the file and check the size is 98.2 MB (103,075,137 bytes)
  4. Extract the file - the extracted file will be called UPDATA_M11R0502.ISO
  5. Right-click the file UPDATA_M11R0502.ISO and selectGet info
  6. Check the size of the file is 100.0 MB (105,781,248 bytes).


    File information

Create the disc:

  • Open the Disk Utility programme by going toApplications>Utilities>Disk Utilityon your Mac
  • Drag and drop the file UPDATA_M11R0502.ISO to the left pane of the Disk Utility window.


    Disk Utility window

  • Put a blank recordable CD-R into the computer
  • Select UPDATA_M11R0502.ISO, click theBurnicon then click the optionBurn.
    If you want to verify what you are burning, click the small triangle icon and selectVerify burned data..


    Burn disc option

  • The file writes to the disc
  • When you see the message "burned successfully", clickOKand the disc will be ejected
  • If you're not sure whether it has worked properly, start again and make a new disc

Transfer the update to your player

First get the equipment ready, then transfer the update to your player.

Get the equipment ready:

  1. Turn on your TV and check it's tuned to the input your Blu-ray player is connected to. (So if the player is connected to the AV1 socket, choose AV1 as the input.)
  2. Turn on the Blu-ray player
  3. Put the disc in the player, and close the disc tray

Transfer the update:

  1. After the disc loads, you see the messagePerform version update?on the TV
  2. SelectOKusing the remote control, and then pressENTER
  3. The update starts
  4. During the update, you see the message"*/9"on the TV. The * changes to0and goes up to9during the update process
  5. The player will reboot itself and the update will continue.- Don't use or turn on yourself the player during this step.
  6. You will see again the message"*/9"on the TV. The * changes to0and goes up to9during the update process
  7. When the disc tray opens and the player automatically turns off, the update is complete.Don't use or turn off the player until the update is complete.
  8. Take the update disc out of the player and turn on the player
  9. Check the firmware version. If the version number is M11.R.0502, the firmware update was successful

Troubleshooting

What to do if you have problems updating your Blu-ray player firmware using your PC and a disc.

  • The update disc will not eject.Follow these steps:
    1. Turn off the player and disconnect the AC power cord
    2. Reconnect the AC power cord while pressing downOpen/Closebutton on the player - not on the remote control
    3. Keep pressing downOpen/Closebutton on the player until the tray opens
    4. Take the disc out

  • The power went off while the update was in progress
    Turn the player on keeping the update disc in the tray. The update will restart automatically.

  • The UPDATA_M11R0502M.ZIP update file I downloaded from the update web site cannot be extracted.
    Did you download the file successfully? Try deleting the file and downloading it again.

  • The update has been going for over 30 minutes and hasn't finished
    1. Disconnect the AC power cord from the mains, then reconnect it after several minutes
    2. Turn on the Blu-ray Disc player
    3. Try the disc update procedure again.
      Still not working?Pleasecontact Sony Customer Support

I have read the disclaimer and agree to the terms and conditions