Article ID : 00174622 / Last Modified : 17/06/2019

The Walkman does not turn on. (Walkman NW-A30 series/NW-WM1A/WM1Z)

    Connect the Walkman to a computer or AC adaptor and charge it for about 10 minutes. If the problem persists, restart the Walkman.

    • The charge lamp lights up in red soon after the Walkman is connected to a computer or AC adaptor, but the Walkman screen may not turn on if the battery level is insufficient.
    • If you wait for about 10 minutes with the Walkman connected to the power source, the Walkman will turn on and enter the standby mode automatically.
    • If the Walkman does not turn on even 10 to 20 minutes after the charge lamp lights up in red, restart the Walkman:

      Hold down the  (power) button for 8 seconds until the Walkman restarts.

      NOTE: The procedure may differ depending on the model. For details, refer to the Help Guide of your Walkman.

    walkman restart procedure