Article ID : 00286457 / Last Modified : 27/12/2023Print

HEIF images taken with the camera won't display on a smartphone

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The High Efficiency Image File Format (HEIF) image format provides up to 16-bit colour, offers lossless compression, and takes up less size than the same JPEG image (8-bit colour). These improvements make the HEIF format an alternative to using JPEG images.

    For the cameras applicable to this article, HEIF images are taken with 10-bit colour to provide higher quality and colour detail. Although this format complies with ISO standards, it will not display on many smartphones and other devices as they may only support 8-bit HEIF colour.

    To playback 10-bit HEIF images taken with this camera on a smartphone, convert them into JPEG or TIFF image files on a computer using the HEIF Converter before transfer. Visit the camera page for the HEIF Converter software.