Article ID : SX659503 / Last Modified : 01/08/2019

How do I connect Xperia XA2 to Verizon's network? (Only applicable to Verizon users in the U.S.)

    This information is only applicable to Verizon users in the U.S.:

    You might experience that your Xperia XA2 does not connect to Verizon's network. Follow these steps to get connected.

    Existing Verizon Users

    Step 1: Update the software on your Xperia XA2 

    1. To update your Xperia device, find and tap Settings > System > Software update. Then follow the on-screen instructions. You can also update with a computer using Xperia Companion.
    2. Update to software version 50.1.A.12.9 or later.

    Step 2: Activate Verizon Bring Your Own Device profile

    1. To activate or use an existing number on a new BYOD device, please ensure to log in to your account on verizonwireless.com > My Verizon > My Device > Activate or Switch Device and follow the instructions. You can also call Verizon customer service center for CDMA-less activation.

    New Verizon Users1

    Update the software on your Xperia XA2

    1. To update your Xperia device, find and tap Settings > System > Software update. Then follow the on-screen instructions. You can also update with a computer using Xperia Companion.
    2. Update to software version 50.1.A.12.9 or later.

    1: Brand new Verizon users or users who transfer their phone number to Verizon network.