Article ID : SX572503 / Last Modified : 01/08/2019

Why do I receive a message saying Installation failed for Memory app update 1.1.A.0.1?

    You might get an error message saying Installation failed for Memory app update 1.1.A.0.1 after a software update. The solution is to uninstall previous Memory checker update and then install the latest version, Memory app version 1.1.A.0.1.

    To uninstall the Memory checker

    1. From your Home screen, tap the Application screen icon.
    2. Find and tap Settings Apps.
    3. Tap the menu button (three vertical dots) and tap Show system.
    4. Find and tap Memory.
    5. Tap UNINSTALL UPDATE.