Article ID : S700023641 / Last Modified : 12/07/2018

VAIO Voluntary Replacement Programme for VGP-AC19V18 AC adapters

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Dear valued Sony VAIO customer,

Thank you for your continued interest in Sony products.

Sony has recently identified that the inner insulation of AC-adapters with model name VGP-AC19V18 may fail during use, potentially causing a short circuit inside the AC-adapter.
The adapters in question have been sold with certain Sony all-in-one type “VAIO Personal Computers”, sold in Europe between October 2007 and October 2009 (VGC-LT, VGC-LN, VGC-LM , VGC-JS2 and VGC-JS3 series), and with Sony’s “VAIO Personal Computer Docking Station” sold in Europe between October 2005 and October 2009 (VGP-PRBX1 and VGP-PRFE1). 
Only certain VAIO AC-adapters are subject to this Voluntary Replacement Programme. No other Sony AC-adapters are affected by this Voluntary Replacement Programme.
 
For the European market, the VGP-AC19V18 AC-adapter is equipped with an earthed connection.

This means that if the AC-adapter is connected to an earthed power socket and this internal short circuit would occur, the built-in fuse will blow and the AC-adapter will stop working.

Only in case the adapter is not connected to an earthed power socket and an internal short circuit would occur, there is a possibility of the short circuit causes an electric shock to the user when touching any of the metallic parts of the AC adapter, the PC itself or any connected peripherals.


As a consequence of the above mentioned circumstances, there is a possibility that in the internal circuitry of the PC or any connected peripheral a malfunction occurs. Therefore, we encourage customers to refrain from using their AC-adapter and to check whether it is affected by this Voluntary Replacement Programme.

Sony will arrange for a free-of-charge replacement AC-adapter to be sent to customers owning a qualifying AC-adapter.

Please check the information below to verify if you own a qualifying AC-adapter and to arrange for a replacement AC-adapter to be sent.

We sincerely apologise for any inconvenience this may cause. Your understanding and cooperation are highly appreciated. Sony continues to strive to improve the quality standards of its products to the maximum extent possible.

Sincerely, 
Your VAIO Support Team

 

Qualifying AC-adapters meet following requirements

Note: please refrain from touching any of the metallic parts of the AC adapter, the PC itself or any connected peripherals.

  1. Please turn off the power of the PC and then unplug the AC-adapter from the power socket.
  2. AC-adapter model name: VGP-AC19V18

    AC-adapter model name

  3. The AC-adapter (VGP-AC19V18) is not marked with “AA”.
    If the letters “AA” are present (as shown in the picture below), please rest assured that your AC-adapter is not affected.


not affectedAA marking = not affected