September 04, 2008
Dear Valued Sony VAIO Customer,
Sony takes pride in the quality of its products. Recently, we became aware of a potential issue affecting the following notebook PC models, which have been available for purchase in Europe since June 2007:
The issue involves a limited number of units that, in rare cases, may generate heat around the DC jack inlet and frame of LCD screen, which creates the potential of deformation of the plastic casing.
As part of our ongoing commitment to customer satisfaction, and as a precaution, Sony is voluntarily initiating a programme to perform a free inspection and, if necessary, a rework to ensure these units meet our high quality standards.
We encourage you to check whether your VAIO TZ notebook is subject to the voluntary inspection and rework programme, and to let us know if you would like to request an inspection where applicable.
For those customers owning a VAIO notebook that are subject to the voluntary inspection and rework programme, Sony will arrange to collect the notebook, inspect and, where applicable, rework it, free of charge. This inspection and rework programme is being managed directly from our VAIO Support Team, so please do not return your VAIO to the retailer or dealer.
We take the quality of the products we sell very seriously and make every effort to ensure that the products we develop meet all relevant regulations and standards. We sincerely apologise in advance for any inconvenience caused.
We thank you again for your continued use of our VAIO product.