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A. How to prevent physical damageYour probably arrived at this article because your VAIO did suffer physical damage. Allow us though to provide a couple of advises which would prevent the majority of causes of physical damage:
B. What if physical damage does occurPlease take into account that under the terms and conditions of your guarantee, physical damage is considered out of warranty.
When you contact our services, a first indication can be provided of how much an assessment of the damage will cost. Once the VAIO arrives at the repair center, the damage is assessed and the price of the repair can be quoted.
If you think the damage on your VAIO is not caused by external factors, it will be analyzed in the repair center. You will be clearly informed about the conclusion of this analysis, based on which you can decide how to move forward.
If the analysis showed that the damaged is covered by the guarantee, the VAIO will be repaired and returned to you without further communication.