Article ID : 00268875 / Last Modified : 20/09/2021

WF-1000XM4: what to do when you lose your charging case or one of your earbuds

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    How to replace the charging case

    If your charging case got lost or is defective, you can replace it without the intervention of a Sony Authorised Service Centre. A new charging case will work with the earbuds from the previous set without any adjustments.

    How to replace one of the earbuds

    Contacting a Sony Authorised Service Centre is necessary if one of your earbuds got lost or is defective. Your original earbud will have to be synchronised with a new one.