Fingerprint unlock does not work after Android 11 upgrade
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We apologize if you experience issues with the fingerprint unlock function. We are aware of this issue and a fix will be released shortly.
Please perform the following workaround until the software fix is released.
Restart your device
To restart your device
- Press and hold the power key until a menu appears.
- Tap 'Restart'.
- See if the issue is temporarily resolved.
Note: If restarting the device hasn't helped, please move on to the next workaround.
Perform a force restart
To force restart your device
- Press and hold the power key and the volume up key at the same time until your device vibrates and then release the keys. The device restarts.
- See if the issue is temporarily resolved.