Setting and disabling parental lock and what to do if you've forgotten the PIN code (2020 Android TV™ models)

Configure the parental lock settings for broadcasts, streaming channels and other items. To set Parental controls, please follow the steps below:

1. Press the HOME button on the remote control.
2. Select  Settings.
3. The next steps will depend on your TV menu options:
   • Select Watching TV — Parental controls — PIN Code.
   • Select Device Preferences — Parental controls — Change PIN.
4. Set your desired 4-digit PIN code.

If you have forgotten your PIN code, enter the master PIN code for your TV.
NOTE: Contact Sony Customer Support to confirm the master PIN code. 

Restrict access to apps and other content. To set a Restricted Profile, please follow the steps below:

• If setting your first PIN
  1. Press the HOME button on the remote.
  2. Select  Settings.
  3. Select Device Preferences — Security & restrictions — Create restricted profile.
  4. Set your desired 4-digit PIN code.
• If you have already set up a PIN
  1. Press the HOME button on the remote.
  2. Select  Settings.
  3. Select Device Preferences — Security & restrictions — Enter restricted profile.

Your PIN code is also required to do the following.

• Exit Restricted profile mode
• Delete information from your profile while not in Restricted profile mode

If you have forgotten PIN code, check the following.

• When exiting Restricted profile mode, contact Sony Customer Support to confirm the master PIN code.
• When deleting information from your profile while not in Restricted profile mode, perform a factory data reset.

  To perform the Factory data reset for Android TV, refer to the How to reset the Android TV to factory settings article.