Article ID : 00251826 / Last Modified : 23/10/2020

Free Headphones promotion with Xperia 10 II

    1. How do I participate in the promotion?

    2. When will I receive my headphones ?

    3. Why do I need to submit my proof of purchase, model name and IMEI number?

    4. What is considered to be an acceptable proof of purchase?

    5. Where can I locate my product’s IMEI?

    6. The website says that my IMEI number is not recognised, why is that?

    7. What formats can be used for uploading documents as part of the registration process and are there any size restrictions?

    8. I received a message that my claim is incomplete. What should I do now?

    9. I purchased my product a few weeks before / after the promotion dates. Can Sony make an exception and authorise the shipment of the free gift?

    10. Is it possible for me to apply for this promotion by post instead of online?

    11. I have submitted a claim for three (3) products, but I’m only entitled to cashback for one (1) product. Why am I not eligible for the other products?

    12. I have not received e-mail updates regarding my claim, how can I track the progress of it?

    13. I am experiencing problems when trying to register for this promotion online where should I go?

    14. What is done with my personal information?

     

     

    1. How do I participate in the promotion?

    STEP 1

    Purchase Xperia 10 II between October 23rd, 2020 to March 31st, 2021 with any of the participating partners (from Vodafone Ireland and Eir Ireland  direct sales channels in the Republic of Ireland, comprising Vodafone Ireland and Eir Ireland Retail, Telesales or Online https://n.vodafone.ie/en.html ; https://www.eir.ie/) in order to claim your Sony WH-C510N (Black) headphones worth €59. 

    STEP 2

    Enter the campaign website (Ireland Only) and click on the “Claim here” button to register. Claims must be made online from October 23rd and no later than April 30th, 2021 otherwise they will not be accepted.

    Note: Claims can be submitted between 23.10.2020 - 30.4.2021

    Example:

    Customer purchased Xperia 10 II during the promotion period from the 23rd of October 2020 to the 31st of  March 2021. Customer can submit their claim at any time during the redemption period from the 23rd of October and April 30th, 2021. Any claims submitted before the 23rd of October 2020 or after the 30th of April 2021 (outside of the claims deadline) will be rejected.

    STEP 3

    Fill in the campaign form providing the following details:

    · Your product information: model, IMEI-1, purchase date and retailer

    · Your personal details: name, email address, postal address and telephone number

    · Your proof of purchase (order confirmation)

    · A picture of your IMEI-1: IMEI-1 screenshot from your "About Phone" Menu or picture of the full sticker with model, barcodes and IMEI numbers on the box

    After providing this information, please click on the “Submit” button.

    STEP 4

    After submitting your form, you’ll be redirected to a confirmation page and an email confirming your registration will be sent to your email address. Your registration code is an 8-digit number that will be displayed in the e-mail subject line. This code will also act as a reference number in case you have any questions about the campaign.

    STEP 5

    If your claim meets the terms and conditions of the promotion, you will receive your headphones within 30 to 60 (latest) days of your claim being validated. If you’d like to check the status of your claim, please click on the “See the status of your claim ” link on the campaign homepage. 

    2. When will I receive my headphones?

    We aim to send your headphones within 30 to 60 days of the validation of your claim – this is not within 30 to 60 days of your registration and we cannot be held responsible for any retailers / sellers incorrectly advising customers that headphones will be sent before 30 days of the date of purchase or any misadvised data/time. Bear in mind that any missing or incorrect information risks delaying the validation so please make sure to provide all the necessary correct information. 

    3. Why do I need to submit my proof of purchase, model name and serial number?

    We need a proof of purchase to check that your entry meets the terms and conditions of the promotion. 

    4. What is considered to be an acceptable proof of purchase?

    An acceptable proof of purchase must contain the needed criteria below:
    1- Retailer's name.
    2- Date of purchase.
    3- Product details.
    4- Retailer's VAT number.
    Putting into consideration that the claim can be rejected if the supplied documents do not meet the above criteria.

    5. Where can I locate my product’s IMEI?

    Please click here for an illustration of how you may locate the IMEI of your device.

    6. The website says that my IMEI number is not recognised, why is that?

    Check that you entered the IMEI correctly. If you're certain that the information is correct, your model may not be included in this promotion.

    7. What formats can be used for uploading documents as part of the registration process and are there any size restrictions?

    Please upload a copy of your Order Confirmation in either JPG, JPEG, PNG or PDF format. Notice that only files on these formats are valid. Your file should not be larger than 5MB.

    8. I received a message that my claim is incomplete. What should I do now?

    Please send us the information requested in the message as soon as possible, so we can confirm your participation in the promotion. If you don't reply within 14 days, we can't guarantee that you will receive your cashback.

    9. I purchased my product a few weeks before / after the promotion dates. Can Sony make an exception and authorise the shipment of the free gift?

    We can only consider customers applying for this promotion only if their product is purchased within the dates mentioned in the Terms and Conditions.

    10. Is it possible for me to apply for this promotion by post instead of online?

    Unfortunately, claims sent by post are not valid. Please log-in or register online and provide the necessary information (see step 3). 

    11. I have submitted a claim for three (3) products, but I’m only entitled to cashback for one (1) product. Why am I not eligible for the other products?

    Each claim should be made separately on our website. At the end of each successful claim, you will have the chance to file a new claim. Please click on the “Claim another product” button to add a claim for another product.

    NOTE: A maximum of five (3) claims can be made per customer.

    12. I have not received e-mail updates regarding my claim, how can I track the progress of it?

    An automated confirmation e-mail is sent when your claim is submitted and another email when your claim is accepted. Should we need any further information, a separate e-mail is sent to you. Please make sure to check your spam/junk folder of your mailbox. Moreover, you may use this link to track the progress of your claim by entering the claim ID provided in the confirmation e-mail.

    13. I am experiencing problems when trying to register for this promotion online where should I go?

    Feel free to contact our support line through this link for any assistance regarding submitting your claim or to report any issues you may encounter during the submission of your claim.

    14. What is done with my personal information?

    You can consult our policy regarding the use of customer information by following this link