Article ID : 00230339 / Last Modified : 30/07/2019

Termination of the Amazon Prime Video app on certain 2010-2013 BRAVIA TVs and Audio & Video products – 30th July 2019

Applicable Products and Categories of This Article

Dear Valued Sony Customer,

Amazon has announced that the Prime Video app will no longer be available on some BRAVIA TVs and Audio & Video products. The Amazon Prime Video app will be available until 26th September 2019.

The Prime Video icon will be removed from the affected devices listed below on 26th October 2019.

We thank you for your understanding and apologise for any inconvenience caused.
 

[Affected 2010-2013 TVs] 
[Affected 2010-2013 Audio & Video products] 

2010 BRAVIA models

  • BX30* and BX40* Series
  • EX30*, EX4**B, EX40*, EX50*, EX60*, EX70* and EX71* Series
  • NX50*, NX70*, NX71*, NX80* and NX81* Series
  • HX70*, HX80*, HX90*, LX90* and PX30* Series

2011 BRAVIA models

  • EX32*, EX42*, EX52* and EX72* Series
  • HX72*, HX82*, HX92*, NX72*, and CX52* Series

2012 BRAVIA models

  • EX55* and EX65* Series
  • HX75*, HX85*, HX95* and X90** Series

2013 BRAVIA models

  • W60*A, W65*A, W68*A, W80*A, W85*A and W90*A Series
  • X85**A, X90**A, and S99*A Series

Unsure which TV series your model belongs to? Here are some examples:

  • KDL-32EX403
  • KDL-32EX43B
  • KLV‐40NX500
  • KDL‐40EX521
  • KDL-55HX955
  • KDL-46W905A

[Affected Audio & Video products]

Blu-ray Disc Players

20102011201120122013
BDP-S370BDP-S780BDP-S280BDP-S390BDP-S1100
BDP-S373BDP-S383BDP-S485BDP-S790BDP-S3100
BDP-S470BDP-S380BDP-S186BDP-S590BDP-S4100
BDP-S570BDP-S580BDP-S185BDP-S490BDP-S5100
BDP-S770BDP-S480 BDP-S495 

Blu-ray Home Theatre Systems 

2010201120122013
BDV-E370BDV-L800MBDV-N990WBDV-E2100
BDV-E870BDV-E980WBDV-N890WBDV-E3100
BDV-F700BDV-E780WBDV-N590BDV-E4100
BDV-F500BDV-L600BDV-N790WBDV-E6100
BDV-IZ1000WBDV-E380BDV-E490BDV-EF1100
BDV-E970WBDV-L800BDV-E690BDV-N7100W
BDV-E670WBDV-E880BDV-E290BDV-N7100WL
 BDV-E280BDV-E190BDV-N8100W
 BDV-EF200BDV-EF420BDV-N9100W
 BDV-E985WBDV-NF720BDV-N9100WL
 BDV-E980BDV-NF620 
  BDV-EF220 

Network Media and Internet Streamer Players

20102011
SMP-N100SMP-N200

Multi-Channel AV Receivers

20112012
STR-DA3700ESSTR-DA2800ES
STR-DA5700ESSTR-DA5800ES