Article ID : 00240148 / Last Modified : 16/01/2020

I cannot use Apple CarPlay or Android Auto.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow these instructions to resolve the issue:

    • Reboot your mobile device.
    • Use a different USB cable to connect your mobile device and the unit and check if the issue is resolved.
      • If you're using a long USB cable, try using a shorter cable.