Article ID : 00227306 / Last Modified : 08/09/2020

The volume level for broadcast and apps are different when an external speaker is connected to the eARC/ARC HDMI port

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Depending on the app (streaming device), the surround sound volume may be louder if it's streaming from a device that's connected to the (eARC/ARC) HDMI port on your TV. To reduce the volume difference, set the Digital audio output to PCM following the steps below.

    NOTE: PCM doesn't output surround sound.

    1. Press the Home button on the remote control.
    2. Select  Settings.
    3. The next steps will depend on your TV menu options:
    • Select Sound → Digital audio out → PCM.
    • Select Display & Sound → Audio output → Digital audio out → PCM.

    For apps:

    • YouTube™, Netflix, etc.