Article ID : 00199005 / Last Modified : 18/05/2018

Service Icons disappeared - can’t launch Network Service on my Blu-ray player/ AV receiver after 22/05/2018

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From the 21st May 2018, a very small portion of Sony Blu-ray players / AV Receivers may become unable to access apps, updates or other network services.
This is due to cached information* remaining on your devices – typically your Internet router – following a Bravia server upgrade.

If you suddenly cannot see any network service or app icons, or access apps and other network services on your Blu-ray player / AV Receiver, please try the following:

  • Unplug the power cords of your Blu-ray player / AV Receiver and Internet router and reconnect them after one minute

You could also try this additional troubleshooting step if you feel comfortable changing your Blu-ray player / AV Receiver settings:

To help your Blu-ray player / AV Receiver run smoothly, we also recommend that you have the latest firmware installed on your device. 

If you are still unable to access apps or other network services after trying the above, please contact us.
We apologise for any inconvenience this may cause.


*Cached information includes the Internet, ISP and router/home network data.