Article ID : 00197978 / Last Modified : 01/10/2018

Error: 400/404, the YouTube app does not launch on Blu-ray player

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April 11, 2018

Some Blu-ray Disc Players and Blu-ray Disc Home Theater Systems include the YouTube app.
When using the YouTube app, you may experience an error message may be displayed, or YouTube app may not launch.

These symptoms are not failures of the Blu-ray Disc Players and Blu-ray Disc Home Theater Systems.

In any case, if you still observe the same symptoms now, please following the instructions below.

We are sorry for the inconvenience caused by this incident.


If Error 400/404 is displayed when you try to launch the YouTube app, update the Internet Service.

1. Updating the service:

  1. Select the YouTube app icon on the Home screen.
  2. Press the OPTION button on the remote control.
  3. Select Update Service or Update List from the displayed menu, and press the ENTER button on the remote control.
  4. When “The Internet content is ready.” is displayed, select Close and press the ENTER button on the remote control.
  5. Check if the YouTube app can launch.

NOTE: If the issue is not resolved even after updating the service, perform Initialize Personal Information.

2. Initializing personal information:

IMPORTANT: When you initialize personal information, the login information and communication settings of the network service are reset. You will be required configure settings again, so have the necessary information such as wireless LAN connections settings ready before initializing.

  1. Select Setup.
  2. Select Resetting.
  3. Select Initialize Personal Information, and press the ENTER button on the remote control.
  4. When the precautions are displayed, select OK, and press the ENTER button on the remote control.
  5. Select Close and press the ENTER button on the remote control when Initialization complete is displayed.
  6. Use the Return button on the remote control to return to settings.
  7. Select Network Setting.
  8. Select Internet Settings.
  9. Configure the network settings.
  10. Use the HOME button on the remote control to return to the Home screen.
  11. Select Featured Apps and press the ENTER button on the remote control.

NOTE: If recommended apps are not displayed, try the following:

  1. Select Video.
  2. Select Internet Video and press the ENTER button on the remote control.
  3. When the END USER LICENSE AGREEMENT is displayed.
  4. Select Agree and Next, and press the ENTER button on the remote control.
  5. Check if the YouTube app can launch.