Article ID : 00186744 / Last Modified : 17/10/2017

Notice for free repair: Planar T* FE 50mm F1.4 ZA Interchangeable Lens - 17 October 2017

Applicable Products and Categories of This Article

In a small amount of the SEL50F14Z Planar T* FE 50mm F1.4 ZA (E-mount) lenses, the inside of the lens may appear opaque or cloudy, affecting the overall clarity.

If you have one or more of the applicable products listed below, and they are subject to this rare phenomenon (described below in more detail), you will be eligible for our free repair program. We will repair the affected lens, free of charge, until the 31st October 2019.

For more information, please check the details below and contact us.

We apologise for any inconvenience this may have caused, and thank you for your understanding.


Phenomenon

In a small amount of the SEL50F14Z Planar T* FE 50mm F1.4 ZA lenses (for our interchangeable-lens digital camera α with E-mount), the lens may appear opaque or cloudy.

How to proceed:

  • Only a limited quantity of the produced units are susceptible of being affected by this rare phenomenon. Please validate that your specific unit might indeed be affected using our Serial Number Checker.
  • If you are experiencing these symptoms, and your Serial Number is validated, please go to a nearby Authorised Service Center to proceed to the free repair (you will be redirected to an Authorised Service Center locator if your Serial Number is validated). Alternatively, you can return to your retailer.

    NOTE: Make sure you have your proof of purchase (such as the sales receipt) when going to an Authorised Service Center, or back to your retailer.

Serial number checker list

Where can I find my serial number?

The production serial number is inscribed on the plate located on the side of the lens.

SEL50F14Z product number

Application Period for Free Repair Program

  • Valid until 31st October 2019