Article ID : 00180136 / Last Modified : 28/07/2017

How to perform a software update for your TV (2017 WE6 and WE75 series)

Applicable Products and Categories of This Article

IMPORTANT

  • Automatic software updates are available on certain TV models only.
  • During a software update, the orange (or white) LED on the front of the TV will flash and the TV will not respond to the remote or to the buttons on control panel until the update is completed. Please do not touch either the remote or TV until the update is finished.

Confirm network status


Before updating, please confirm that your TV is properly connected to the Internet by watching Internet content or selecting Home from the remote control and selecting [Settings] > [Network] > [Network] [Set-Up] > [View Network Settings and Status] > [Check Connections] > [Yes]. You should get "OK" or "Found" to the 3 items displayed. Otherwise, please do a network set-up to connect your TV to the Internet or start Internet connection troubleshooting.

In order to use certain apps, functions or software updates, you must agree to our Privacy Policy. You can review the Privacy Policy setting by pressing HOME on the remote control, then select [Settings] > [System Settings] > [Set-up] > [Privacy Policy].
 

Automatic update procedure

We recommend setting the automatic software update feature ON in order to keep TV software automatically updated. To enable / switch on automatic updates for your TV, please follow the steps below:

  1. Using the supplied remote, press the HOME button.
  2. Select Settings.
  3. Select Product Support or Customer supports.
  4. Select Automatic Software Update or Automatic Software Download.
  5. Select On.
  6. Press the Enter button.

Now your TV is set to receive future software update automatically.


Manual update procedure - via the Internet

Please follow the procedure below in order to update the software immediately from the Internet. (Settings path or names may be slightly different for your TV.)

  1. Using the supplied remote, press the HOME button.
  2. Select Settings or Help.
  3. Select Product Support or Customer Support.
  4. Select Software Update.
  5. Select Network.
  6. Select Yes when asked "Do you want to start software download".

The TV will then start the software download process if newer software is available. If not, the TV will inform you that your software is up-to-date. The software download time can take over 30 minutes, depending on your network speed and the file size of the software.

Manual update procedure - via USB download

Please follow the procedure below in order to update the software immediately from the Internet. (Settings path or names may be slightly different for your TV.)

  1. Using the supplied remote, press the HOME button.
  2. Select Settings or Help.
  3. Select Product Support or Customer Support.
  4. Select Software Update.
  5. Select USB.
    • Make sure you've installed the latest software onto your USB. This is found on the product page on the EU support website.
  6. Select Yes when asked "Do you want to start software download".

TV will then start the software download process if newer software is available. If not, the TV will inform you that your software is up-to-date. The software download time can take over 30 minutes, depending on your network speed and the file size of the software.


After the update

After the software has been updated, please refresh the Internet content in order to receive the BRAVIA Internet Video services, by pressing the HOME button from the remote control and selecting [Settings] > [Network] > [Refresh Internet Content].

You can check the current software version on your TV by pressing the Options button from the remote control and selecting System Information and pressing the + (Enter) button on the remote. This version should be the same or higher as the one mentioned on the EU support website download page ("Downloads" section).