Article ID : 00177824 / Last Modified : 27/06/2019

Cannot connect via Wi-Fi Direct. / Cannot connect the TV and mobile phone.

    Please check the following.

    • Wireless devices, such as a router, cordless phone, wireless TV receiver, radio, wireless camera, Bluetooth device, or microwave, emit strong radio waves that may disrupt Wi-Fi Direct performance.
      We recommend these wireless devices be placed far from the TV and mobile phone while performing Wi-Fi Direct.
    • Since the frequency of 2.4GHz has a lot of interference and noisy environment, packet collision will sometimes occur. Even though we have implemented noise-reducing countermeasure to improve the image quality, our TV software could not guarantee that there is no packet loss during transmissions.
    • Please try to turn the TV to Off then to On with the remote control to recover.
    • Clear the registered device and then register it again.
      How to clear the registered device
      1. Press the Home button on the remote control.
      2. Select Settings.
      3. Select System Settings.
      4. Select Set-up.
      5. Select Network.
      6. Select Wi-Fi Direct Settings then press the OPTIONS button on the remote.
      7. Enter Show Device List/Delete then press OPTIONS and select All Delete.
    • If there is new TV software available, please download the new software and update the TV.
      To perform software update via network, please perform the following:
      1. Press the Home button on the remote control.
      2. Select Settings.
      3. Select Customer Support.
      4. Select Software Update.
      5. Select Network.

    NOTE: Please try another mobile device or restart the device if the connection is lost or feel unsatisfied with the connection.