Article ID : 00173799 / Last Modified : 25/08/2017

My USB memory stick is not detected after performing the Marshmallow update on Sony's Android TV

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Occasionally, USB memory devices formatted on Windows PCs, will be incompatible or unsuitable for use on Sony TVs.

To resolve this issue, please conduct a full format of the USB storage device using one of the methods provided below:

  • Use a formatting tool provided by the device manufacturer [recommended]
  • Use the Microsoft command prompt DiskPart utility (DOS)


The format time depends on the size of the storage device. Normally, a 2GB device can take around 10 minutes to be completely reformatted.