Article ID : 00170346 / Last Modified : 10/02/2017

Free Replacement Programme for SF-M32, SF-M64 and SF-M128 SD cards – 10 February 2017

Applicable Products and Categories of This Article

Sony has identified that SF-M32, SF-M64 and SF-M128 SD cards are not recognised, or take a long time* to operate with certain cameras that have UHS-II compatible slots.

To address this issue, we are implementing a free replacement programme for affected SD cards. If you have an affected card, please contact us for a replacement.

We sincerely apologise for any inconvenience this may cause.


*A second or more


NOTES
:

  • Sony confirmed this issue is in accordance with Digital single-lens reflex cameras OM-D E-M1 Mark II made by the Olympus Corporation (when used with UHS-II compatible slot)
  • Please note that this problem may exist with products released in the future


Affected products: SF-M32, SF-M64, SF-M128

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Check whether or Not SD card is affected
Affected SD cards do not have a marking (*) on the back (bottom left-hand corner).

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Period of free replacement program:
22nd February 2017 until 31st March 2018.

Important
Please save your files to your PC or other storage devices before sending the card for the free replacement.