Article ID : 00169573 / Last Modified : 27/06/2017

Free inspection of your Waterproof Case SPK-X1 equipped with Dive Door AKA-DDX1

Applicable Products and Categories of This Article

On July 31, 2015 we announced the notice of the free inspection of your Waterproof Case SPK-X1 equipped with Dive Door AKA-DDX1. We are offering an extension of the free inspection service until October 31st, 2017.

We have identified a fault with underwater shooting using the Waterproof Case SPK-X1 combined with Dive Door AKA-DDX1.

Products affected

Dive Door (AKA-DDX1)                      Image
Dive Door (AKA-DDX1) | Waterproof Case (SPK-X1)

Digital 4K Video Camera Recorder Action Cam models

  • FDR-X1000V
  • FDR-X1000VR


The problem
When using the Waterproof Case (SPK-X1) combined with the Dive Door (AKA-DDX1) to shoot underwater, it may be difficult to press the REC button on the camera.

  • The REC button may stop working
  • Pushing the REC button harder may compromise the waterproof performance of the Waterproof Case

Image

Dive Door (AKA-DDX1) attached to the Waterproof Case (SPK-X1)

What to do
If you are using the Waterproof Case and Dive Door with Digital 4K Video Camera Recorder Action Cam models FDR-X1000V or FDR-X1000VR, please contact the Sony Support Centre before 31 October 2017 to arrange a free inspection of your product.
You can still use the Waterproof Case (SPK-X1) on its own to shoot water sports.