July 14, 2016
Thank you for your continued interest in Sony products.
We are aware that a part of the "HAP-Z1ES" and "HAP-S1" HDD Audio Player systems, which were launched in 2013, may start showing a symptom where a white horizontal line appears on the LCD display after some time, due to a component failure.
Sony will repair the HAP-Z1ES and HAP-S1 HDD Audio Player systems involved, which show this symptom, free of charge. If it's your case, please contact Sony to arrange for your product to be serviced. This free of charge repair will remain available until July 31, 2019.
Please accept our sincerest apologies for any inconvenience caused.
If you are experiencing this symptom and contact Sony to arrange a repair, you will be asked for the model and serial numbers of your product, so that we can confirm whether your unit is indeed in scope for this free repair programme. Below are some instructions on where to find these numbers:
How to check the model number & serial number
The model and serial number are located on the back of the HDD Audio Player
ELIGIBLE PERIOD FOR FREE REPAIR
From July 14, 2016, to July 31, 2019