Article ID : 00167777 / Last Modified : 04/01/2017

The USB driver cannot be installed on the computer. (TA-ZH1ES)

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Check the following:

  • For Windows Vista / Windows 8 / Windows 8.1 / Windows 10

    The USB driver may not be installed automatically due to security software on your computer, etc. Manually download the usb driver from the following website.

    Driver for Headphone Amplifier
    https://www.sony.co.uk/support/en/content/cnt-dwnl/prd-acc/sony-tazh1es-driver-ver100/TA-ZH1ES

  • For Windows 7

    When the exclamation mark (!) appears on Device Manager , the USB driver may not be installed on Windows 7.

    IMPORTANT: If you have any questions, contact your computer manufacturer.

    1. Check whether the security update program (KB3033929) is installed on your computer. For Windows 7, SHA-2 code signing and signature verification need to be added.

      The security update program (KB3033929) can also be applied to your computer by installing the latest modification program for Windows 7 (Service Pack, update program, patch).

      Install the programs in the following order when you install them manually.
      1. Security update program (KB3035131)
      2. Security update program (KB3033929)
    2. Download the usb driver from the following website.

      Driver for Headphone Amplifier
      https://www.sony.co.uk/support/en/content/cnt-dwnl/prd-acc/sony-tazh1es-driver-ver100/TA-ZH1ES