To resolve this issue, please make sure your TV has the latest firmware update (version 3.533 or newer) installed.
You may already have the latest firmware installed directly onto your TV. To check which software you have installed, please see the following article: "Where can I find my TV's model number, serial number, device ID and software version?"
Alternatively, the latest firmware is also available on our support site. For more information on how to update using a USB flash drive, please see the following article: "How do I perform Firmware/Software Updates for my Sony's Android TV?"