Article ID : 00151462 / Last Modified : 27/12/2017

A playback error icon appears when trying to view some BMP photo files

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A playback error icon may appear on the Blu-ray Disc Player when trying to view some BMP photo files because of the following reasons:

  • The BMP file is uncompressed
  • The bit depth of the BMP file is 1, 4, 8, 24 or 32 bits
  • The BMP file resolution is less than or equal to 1920 x 1080

Please confirm that your BMP file adheres to all of the above specifications.