Article ID : 00143842 / Last Modified : 10/09/2018

I cannot save pictures and videos that were shared from the Chrome browser by using the Photo Sharing Plus application

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If the Merge tabs and apps setting in the Chrome browser is turned on, the images that are shared cannot be downloaded.
On the mobile device, follow the steps below to enable downloads:

  1. In the settings of the Chrome application, change Merge tabs and apps to OFF.
  2. Close the Chrome application completely, and then restart it.