Article ID : 00129097 / Last Modified : 01/06/2018

YouView: Overview, Setup and User Guide

Applicable Products and Categories of This Article

General Overview

What is YouView?
How do I get YouView on my Sony TV?
How much does YouView cost?
How do I buy YouView?
Will YouView work in my new home?
Things to check before you get YouView
What features does YouView offer on a Sony TV?


Setup

How do I install YouView on my Sony TV?
How do I launch YouView on my Sony TV?
How do I update the software on my Sony TV?
How do I enable YouView on my Sony TV?
How do I disable YouView on my Sony TV?
Can I use YouView on Sony's Android TV without an aerial?
Can I use YouView on my Sony TV without the Internet?
What languages does YouView Support on my Sony TV?


User Guide

How do I use the YouView Guide on my Sony TV?
How do I check programme information in YouView mode on my Sony TV?
How do I access On Demand, Discover and YouView search on my Sony TV?
How do I use the YouView Mini Guide on my Sony TV?
How do I hide/unhide channels in the YouView guide on my Sony TV?
How do I search YouView for programmes on my Sony TV?
How do I re-tune my channels?
How do I filter channels in the YouView guide on my Sony TV?



What is YouView?

YouView offers a number of great features on a compatible Sony TV. The new range on Sony BRAVIA TV's use an Android Operating System.

Scroll back TV

The seven-day scroll back guide brings together catch up TV from across BBC iPlayer, ITV Player, All 4 and Demand 5.

Discover

Not sure what to watch, then Discover allows viewers to access YouView's library of On Demand programmes, series, and films. YouView will show you popular series that may interest you or through our genres and subgenres you can refine what takes your fancy.

Search

Search is one of the most powerful features on YouView, by leveraging the data from ALL partners, you are able to search for Titles, Actors or even Directors, we will show you all related items, so if your chosen actor has also been on a chat show, we will include that in the results.

Mini guide

The Mini guide is another powerful feature, so much more than a simple "Now and Next".  You can perform all the functions of the main programme guide, scroll backwards in time to play on demand content and also scroll through channels to see what is on.

More episodes

You can use the programme information to find more episodes of the shows you like. Whether you're watching a show on live TV or just browsing the EPG you can use YouView to find all related episodes.  

It also includes the following On Demand players:

  • BBC iPlayer
  • ITV player
  • All 4
  • Demand 5 (including Milkshake! Programmes)


How do I get YouView on my Sony TV?

To get YouView on your Sony TV, you'll need to:

1. Make sure you have a compatible Sony TV .
2. Have the latest Sony software update .

If you have a compatible Sony TV (see Step 1), you'll need to have the latest Sony TV software. To check this, make sure your TV is  connected to the Internet  then follow these instructions.

Standard remote

  • Press the HELP button.
  • Navigate down and select System Software Update.
  • Choose Check for a system software update. If an update is available your TV will start to download it. If you are up to date, then proceed to Step 3.

Touchpad remote

  • Press the HOME button.
  • Scroll down to the Settings section and choose Help.
  • Scroll down and select System Software Update. 
  • Choose Check for a system software update. If an update is available your TV will start to download it. If you are up to date, then proceed to Step 3.

3. Make sure you enable YouView:

  • Press the HOME button, scroll down to the settings section and select [Settings] > [Channel Setup] > [YouView Setup].
  • Select Enable YouView and choose Yes.
  • Follow the on screen set-up instructions.

How much does YouView cost?

YouView is free to use if you have one of Sony's Android TVs. To find out how much these TVs, cost please visit the Sony website for more information.

How do I buy YouView?

YouView is free to use if you have one of Sony's Android TVs. To find out how much these TVs cost please visit the Sony website for more information.

Will YouView work in my new home?

Yes - if you have the right broadband speed and digital TV coverage.

A few tips before you move:

1. Check the TV coverage and broadband speed at your new address, using our Availability Checker.
2. Make sure your new home has a suitable aerial.
3. Remember to tell your broadband provider that you're moving.
4. Once you've moved you may need to re-connect your TV to the Internet. For instructions on how to do this, see the article:  Connecting to a network on Sony's Android TV.
5.
Once you've moved, re-tune your channels. For instructions on how to do this see the article: How do I re-tune my channels?

Things to check before you get YouView

If you are looking at getting YouView through a Sony TV there are a few things you should check before you make your purchase. You'll need:

1. A reasonably fast broadband connection. We recommend a minimum of 3Mb/s (Megabits per second).
2. A strong digital signal from your aerial.
3. To check your broadband speed and to see what channels are available in your area, use our availability checker.
4. A YouView compatible Sony TV. A list of compatible TV's can be found on the Sony website.

NOTE: YouView is only available in the UK and it's also only available in English.

What features does YouView offer on a Sony TV?

YouView offers a number of great features on a compatible Sony TV. This is what you can enjoy if you use YouView on a compatible Sony TV:

Scroll back TV

The seven day scroll back guide brings together catch up TV from across BBC iPlayer, ITV Player, 4oD and Demand 5.
Simply scroll back through the guide and choose from a great selection of programmes. Catch up TV where it should be, on your TV.

Discover

YouView has a library of on demand programmes, series, films and radio for you to discover.

Explore the on demand library to find a recent film or that classic episode you love watching again and again.

Search

Search our galaxy of content using your remote control. You can search for shows and films using a normal remote control.

Mini guide

Use the Mini guide to scroll quickly through channels whilst still watching TV.
As you watch TV you can see what's on now and what's coming up next on all of the live channels.

More episodes

You can use the programme information to find more episodes of the shows you like.
Whether you're watching a show on live TV or just browsing on demand you can use YouView to find all related episodes.

How do I install YouView on my Sony TV?

To install YouView on your Sony TV, you'll need to:

1. Make sure you have a  compatible Sony TV .
2. Have the latest Sony software update .

If you have a compatible Sony TV (see Step 1), you'll need to have the latest Sony TV software. To check this, make sure your TV is  connected to the Internet  then follow these instructions.

Standard remote

  • Press the HELP button.
  • Navigate down and select System Software Update.
  • Choose Check for a system software update. If an update is available your TV will start to download it. If you are up to date, then proceed to Step 3.

Touchpad remote

  • Press the HOME button.
  • Scroll down to the Settings section and choose Help.
  • Scroll down and select System Software Update.
  • Choose Check for a system software update. If an update is available your TV will start to download it. If you are up to date, then proceed to Step 3.

3. Make sure you enable YouView:

  • Press the HOME button, scroll down to the settings section and select [Settings] > [Channel Setup] > [YouView Setup].
  • Select Enable YouView and choose Yes.
  • Follow the on screen set-up instructions.

How do I launch YouView on my Sony TV?

If you have already enabled YouView and accepted our terms of use, then there is easy access to YouView from any of these routes:

1. Press the HOME button > select Watch TV from the Recommendations at the top of the Home screen.
2. Press the HOME button > [Inputs] > [Digital].
3. Press the HOME button > [Featured Apps] > [YouView].
4. Press the HOME button > [Apps] > [Program guide].
5. Press the HOME button > [Apps] > [Featured Apps] > [Sony Select] > [YouView].
6. Press the DISCOVER button  >  Navigate to On Now > Scroll left and select the YouView guide.
7. When in an app, use the Action Menu  then navigate to [TV] > [Watch TV].
8. Guide Button on the Standard remote.
9. TV Button on the Standard remote.

How do I update the software on my Sony TV?

When a new software update is available your TV will notify you and ask if you want to Update Now or Update Later.

If you want to manually check for a System Software Update, make sure your TV is  connected to the Internet  then follow these instructions.

Standard remote

1. Press the HELP button.
2. Navigate to and select System Software Update.
3. Choose Check for a system software update. If an update is available your TV will start to download it.

Touchpad remote

1. Press the HOME button.
2. Scroll to the Settings section and choose Help.
3. Navigate to and select System Software Update.
4. Choose Check for a system software update. If an update is available your TV will start to download it.

How do I enable YouView on my Sony TV?

You may already have everything you need to enable YouView so try these steps:

1. Press the HOME button > [Settings] > [Channel Setup] > [YouView Setup].
2. Select Enable and choose Yes.
3. Follow the on screen set-up instructions.

How do I disable YouView on my Sony TV?

If you would like to disable YouView, press the HOME button and navigate to [Settings] > [Channel setup] > [YouView setup] > [Disable] and choose Yes.

Can I use YouView on Sony's Android TV without an aerial?

You will need an aerial to enable YouView and to have retuned your TV to a UK digital TV signal at least once, thereafter if the aerial is removed you will only be able to watch On Demand and use the search features (Internet required).

For the best experience, we recommend using both an aerial and an Internet connection.

NOTE: YouView does not work with a satellite dish.

Can I use YouView on my Sony TV without the Internet?

Yes, you'll still be able watch Live TV channels and view the Now & Next part of the guide (aerial required). However without an Internet connection you'll miss out on the great On Demand programmes and search features. For the best experience, we recommend using both an aerial and an Internet connection.

What languages does YouView Support on my Sony TV?

Currently YouView only supports English.

How do I use the YouView Guide on my Sony TV?

You can use the YouView Guide to see what's on now, what's on in the next 7 days and to scroll back 7 days to catch up on programmes you might have missed.

For instructions on how to use the guide, choose your preferred remote:

Standard remote

1. Press the GUIDE button on the remote control.
2. Use the arrow buttons to scroll backwards and forwards through the guide. Programmes available to watch are marked with a play icon.
3. Use the Fast Forward and Rewind buttons to skip backwards and forwards 24 hours.
4. Press the TV button when watching live TV to display the Mini Guide and see what's on TV now and what's on next.

Touchpad remote

1. Press the HOME button and select Program Guide and click on Guide.
2. Use the touchpad to scroll backwards and forwards through the guide. Programmes available to watch are marked with a play icon.
3. When using the Programme +/- buttons, you will see the Mini Guide on screen. Here you can see what's on now and what's on next, whilst still watching TV in the background.

How do I check programme information in YouView mode on my Sony TV?

You can use the information panel to find out more about the programme, the rating, accessibility features and whether it's available in HD or SD. You can also play more episodes from the same series if they're available on demand.

Standard remote

Highlight the programme you want to find out more about then press the i+ [alt = Information] button on the remote control.

Touchpad remote

Highlight the programme you want to find out more about then press the Action Menu button and select the info option.

How do I access On Demand, Discover and YouView search on my Sony TV?

If you have enabled YouView, you can access the On Demand Players, the Discover section and YouView search from the YouView Menu.

To access YouView Menu:

Standard remote

1. Press the Guide button.
2. Press the Blue button to bring up the YouView Menu. Here you can scroll left or right and choose the option you want.

Touchpad remote

1. Press the DISCOVER button.
2. Navigate to the On Now section and select the YouView Guide.
3. Press the Action Menu and select the Blue button to bring up the YouView Menu. Here you can scroll left or right and choose the option you want.

TIP: You can also access Discover and the On Demand Players using the shortcuts from the Sony Home Screen.

Discover shortcut: Press the HOME Button > Select the [YouView App] from the Featured apps section.

On Demand shortcut: Press the HOME Button > Select an [On Demand Player] from the Featured apps section.

How do I use the YouView Mini Guide on my Sony TV?

The Mini Guide is a great way to browse what's on while still watching Live TV in the background.

You can bring up the Mini Guide by:

Standard remote

1.     Pressing the Enter button while watching Live TV.
2.     Pressing the  up/down navigation buttons while watching Live TV.
3.     Pressing the TV button on the Remote Control from anywhere in the TV.

 To use the Mini Guide you can:

1. Use the up/down navigation buttons to see another channel in the Mini Guide.
2. Use the left/right navigation buttons to see what is on that channel, either backwards or forwards 12 hours. Programmes available to watch are marked with a play icon.
3. Press the Information button to find out more about the programme you have highlighted.
4. Press the Enter button to play an available programme.

Touchpad remote

1. Press the centre of the track pad when watching Live TV.
2. Swipe up/down on the track pad when watching Live TV.
3. Press the Action Menu button > [TV] > [Watch TV].

To use the Mini Guide you can:

1. Swipe up/down to see another channel in the Mini Guide.
2. Swipe left/right to see what is on that channel, either backwards or forwards 12 hours. Programmes available to watch are marked with a play icon.
3. Press the Action Menu button and select the Info option to find out more about the programme you have highlighted.
4. Press the centre of the track pad to play an available programme. Available programmes are highlighted with a play icon.

How do I hide/unhide channels in the YouView guide on my Sony TV?

To hide channels in the programme guide you'll need to enter the Edit Channels mode.

Standard remote

1. Press the GUIDE button.
2. Once the guide is open, press the Yellow button to enter the Edit Channels mode.
3. Enter your Sony PIN. If you don’t know your PIN, please see:  How do I reset the PIN on my Sony TV?  
4. Navigate up/down and press the Enter button to select the channel(s) you want to hide. An X will appear to let you know this channel has been selected. When you are done, press the Yellow button to apply your selection.

NOTE: Once channels are hidden, they will no longer be selectable by using the channel up or down buttons, entering the channel number or viewable in the programme guide.

Touchpad remote

1. Press the HOME button.
2. Select Program Guide from the Apps row.
3. Press the Action Menu and navigate to the TV Section.
4. Select the Yellow colour to enter the Edit Channels mode.
5. Enter your Sony PIN. If you don't know your PIN, please see:  How do I reset the PIN on my Sony TV?  
6. Navigate up/down and press the centre of the track pad to select the channel(s) you want to hide. An X will appear to let you know this channel has been selected. When you are done press the Action Menu, Navigate to the TV section and select the Yellow colour to apply your selection.

NOTE: Once channels are hidden, they will no longer be selectable by using the channel up or down buttons, entering the channel number or viewable in the programme guide.

How do I search YouView for programmes on my Sony TV?

You can search YouView for programmes you want to watch, from what's on Now & Next to what is available On Demand.  

For instructions on how to search for programmes, choose your preferred remote:

Standard remote

1. Press the GUIDE button.
2. Press the Blue button to bring up the YouView Menu.
3. Navigate to Search and press the Enter button.

You can use the number keys on your remote control to enter a search.

Alternatively, you can use the on screen keyboard to enter a search. Select the Keyboard button.

TIP: For access to YouView’s Search from anywhere in the TV, press the DISCOVER button on your remote, navigate down to the On Demand TV section and select YouView Search.

NOTE: The DISCOVER button is not available from the Sony Home Screen.

Touchpad remote

1. Press the HOME button.
2. Select YouView App from the Featured Apps row.
3. Navigate down to the YouView Menu and select Search.

If you are using the Touchpad remote, you will need to use the on screen keyboard to enter a search. Select the  [alt =Keyboard] button to bring up the On Screen keyboard.

TIP: For access to YouView’s Search from anywhere in the TV, press the DISCOVER button on your remote, navigate down to the On Demand TV section and select YouView Search.

NOTE: The DISCOVER button is not available from the Sony Home Screen.

How do I re-tune my channels?

If you would like to re-tune your channels:

1. Press the HOME button of your remote control.
2. Go to the Settings menu, located at the bottom of the Home screen.
3. Select [Channel Setup] > [Digital Setup] > [Digital Tuning] > [Digital Auto Tuning].
4. When asked "Do you want to start Auto Tuning?” select Yes.
5. Select Antenna. The auto tuning for Antenna starts at this point.

For more information on tuning your channels, see the article: How do I tune or retune Sony's Android TV (Analogue/Cable/Terrestrial Guide)?

How do I filter channels in the YouView guide on my Sony TV?

You can use the YouView guide to filter channels to make it easier to find the channel or programme you are looking for. To do this, bring up the YouView guide, then follow these steps:

Standard remote

1.  Press the Red Button.
2.  Navigate left or right and highlight the genre you want.
3.  Press the select button to apply the filter.

Touchpad remote

1. Press the Action Menu button.
2. Navigate to the TV section and select the Red Button.
3. Navigate left or right and highlight the genre you want.
4.  Press the centre of the Touchpad to select the genre.