Article ID : 00128825 / Last Modified : 20/06/2018

Frequently asked questions about group playback of Sony | Music Center (SongPal) Link

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Below are some common questions about the use of the Sony | Music Center (SongPal) Link/Multi-room feature.

Q: I cannot create a group. How comes?
A:

  1. Check if the device is compatible with Sony | Music Center (SongPal) Link.
    The list of compatible devices is shown in the page below:
    Which speakers and other audio devices are compatible with Multi-room?  
  2. If a device is connected via Bluetooth, a group cannot be created.
    Establish a network (WiFi) connection, then try to create a group.

 

Q: The group I created last time has been removed.
A:  Establish a network (WiFi) connection, then try to create a group again. Created groups can be deleted after group playback is finished, or if devices are removed from the network, even temporarily.
   
    How to create a Multi-room group of audio devices using Sony | Music Center (SongPal)?

 

Q: A group name edited with Sony | Music Center (SongPal) is not displayed in Windows Media Player.
A: DLNA applications that are not compatible with Multi-room group playback do not display any group names and do not play back any groups.To perform group playback with a PC, use the latest version of Media Go.



Q: After creating a group with Sony | Music Center (SongPal), when trying to perform Cast, devices are separately displayed on the Cast application for a while.
A: This is affected by the cache of the Sony | Music Center (SongPal) app on your device. Clear the cache of Sony | Music Center (SongPal) before creating a group with it.
     NOTE: The cache clear procedure varies depending on your mobile device. Check the app's settings on your device.



Q: When trying to play back on Media Go, nothing is displayed but groups.
A: To play back individually with Media Go, disband groups using SongPal.
    NOTE: To disband a group using Sony | Music Center (SongPal), press and hold the icon to move to the outside.