Article ID : 00128844 / Last Modified : 10/09/2018

Error: Connection status cannot be confirmed appears and the firmware update is not performed via the Internet.

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There may be a problem with the network connection.
Try the following steps:

  1. When using a wired network connection, check the LAN cable to make sure it is securely connected to the LAN port on the AV receiver and to the router.
  2. Make sure the AV receiver has its own IP address in the network settings.

    NOTE: If you use a proxy server, enter the IP address of the proxy server instead of the proxy host name in the proxy server input field. For details, consult your Internet service provider.
  3. Follow the Update via Internet instructions again.

    NOTE: For details on how to operate the firmware update, refer to the manual.