Article ID : 00121421 / Last Modified : 20/03/2018

Having issues with your TV? Discover how to troubleshoot

    NOTE: The following article is only applicable to Europe. This is due to local broadcasting standards and other European specific legislation.

    You may be experiencing certain symptoms with your TV. Below is a list of troubleshooting articles that should help you solve any issues you're facing.


    Different types of HDMI issues explained, and how to fix them
    HDMI connectivity potential issues and how to solve them

    The TV does not recognise the Touchpad remote controller
    I cannot use the Touchpad remote control after doing a Factory data reset or after removing it from the Device list in the Bluetooth settings

    If you are experiencing an error while trying to download new software for your TV, resulting in a continuous upgrade loop
    An error occurs while trying to downloaded new software resulting in a continuous upgrade loop

    The TV cannot identify a Wi-Fi connection
    How to solve Wi-Fi connectivity on your TV

    Switching between TV channels seem slow or unresponsive
    Switching between TV channels seem slow or unresponsive

    The TV may be experiencing a lip sync issue
    Why is there a lip syncing issue when I connect a soundbar to my TV via HDMI?

    When using the HbbTV feature the TV may be experiencing issues
    The HbbTV function is experiencing issues such as randomly rebooting on its own, static picture and colour distortion on channel preview

    Certain MHEG channels are not being displayed as intended
    I can't watch certain MHEG channels on my TV

    The TV is behaving erratically and certain functions/services seem unstable
    The TV is behaving erratically and certain functions/services seem unstable

    The "TV" button was unintentionally assigned to an input and you wish to change it
    Unexpected behaviour of the set when pressing the “TV” button on the remote control