Article ID : 00120535 / Last Modified : 11/03/2016

The TV is behaving erratically and certain functions/services seem unstable

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Sony's Android TV uses Android 5.0 Lollipop operating system (OS), and has been optimised to offer the best user experience for your device. However, the OS may occasionally behave unusually or not as intended. This may affect certain functions and services like:

  • HDMI connectivity
  • Wi-Fi Internet connectivity
  • Internet services
  • Other functions specifically tailored for your Sony's Android TV

In such circumstances, we recommend that your TV always has the latest software installed , and that you use one of the following methods to resolve your particular issue: 

  1. Perform a power cycle/reset .
  2. Perform a Factory reset .