Article ID : 00119016 / Last Modified : 21/05/2015

What information should I include when asking a question via email?

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When sending questions about the Tennis Sensor via e-mail, It is best to include the following information:

  • Version of the Smart Tennis Sensor app
  • Model and OS version of the device on which the app is installed
  • The serial number of the sensor.

Use the following as a reference when listing details.

For Android devices:

  • Model name (model number):
  • Android version (build number):
  • Version of "Smart Tennis Sensor" app:
  • 7 Digit serial number of the Smart Tennis Sensor:

For iOS devices:

  • Model name (model number):
  • iOS version:
  • Version of "Smart Tennis Sensor" app:
  • 7 Digit serial number of the Smart Tennis Sensor:

NOTE: The serial number can be found on the underside of the sensor as shown below.

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