Article ID : 00109897 / Last Modified : 14/02/2017

Why does the message "Turn the power off and on again" appear?

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The message may appear when the camera detects an unexpected situation such as excessive pressure on the lens.

Please hold the camera properly as illustrated.
Image 

In this case, please turn the power off and on again. If it is still not fixed after the above operation, please send the camera out for repairs as there may be something wrong with the camera.