Article ID : 00084327 / Last Modified : 10/09/2018

No sound and no picture when using the port replicator and a MHL enabled device

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The port replicator does not support the MHL function. Therefore, there will be no sound and picture on the TV when your MHL device is connected to the port replicator. To resolve this, connect the MHL cable directly to the HDMI 2/MHL or HDMI 4/MHL input of the TV.

NOTE: If you are connecting an MHL device that supports 4K resolution, connect the MHL cable directly to the HDMI 2/MHL input of the TV.