Article ID : 00060128 / Last Modified : 12/04/2017

My touchscreen does not function properly

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In case you are facing issues with your touchscreen, e.g. screen is unresponsive or automatic clicking seems to occur, you will be able to remedy yourself via a special calibration tool.

WARNING: Do not run the calibration tool if the touch screen works properly.

WARNING: Before installing this tool, be aware that there is a high possibility that an issue or trouble may occur if the calibration procedure is not followed correctly!

  • Charge the computer battery to 30% or higher before executing this calibration tool.
  • Disconnect AC adapter and all USB devices from the computer.
  • During the installation of this file, be sure that you are logged in as the Administrator or as a user with Administrative rights.

Download and Calibration Instructions

IMPORTANT: If the issue is not resolved or has worsened after running the tool, please make sure the conditions from WARNING message 2 are all fulfilled, and run the calibration again.

  1. To ensure that no other program interferes with the installation, save all work and close all other programs. The Taskbar should be clear of applications before proceeding.
  2. Download the Panel calibration tool.exe file to a temporary or download directory by clicking on the link. Please note this directory for reference.
  3. Go to the directory where the file was downloaded and double-click the Panel calibration tool.exe file using the ClickPad or TouchPad only, to begin the calibration.
  4. Do not touch the screen!
  5. At the "Browse For Folder" screen, click "OK".
  6. At the "C:\Users\Username" folder, click the "Panel calibration tool" folder.
  7. In the "Panel calibration tool" folder, click the "Calib64" file.
  8. DO NOT TOUCH THE SCREEN WHILE CALIBRATION IS RUNNING.
  9. When the calibration has completed, turn off the computer.
  10. After the computer has shut down completely, turn the computer back on.
  11. After the computer restarts, the installation of the Touch Panel Calibration Tool is complete.