Sony Support

Article ID : 00159920 / Last Modified : 27/12/2017

The Internet content icons remain on the menu screen after doing a factory reset

    Follow the steps below to resolve this issue:

    1. On the remote control, press the HOME button.
    2. Use the arrow buttons to select Setup.
    3. Press the ENTER button.
    4. Select Resetting.
    5. Press the ENTER button.
    6. Select Initialise Personal Information.
    7. Press the ENTER button to initialise the Internet content.