Article ID : 00162829 / Last Modified : 25/09/2017

Error: 'We're having trouble playing this title right now. Please try again later or select a different title.' appears when using the Netflix app

    This message may appear when trying to play some TV or movie titles with the Netflix service. First try exiting the Netflix app and then start it again. If the title still cannot be played or the message appears with other titles, then this could be an indication that the firmware version of the device requires an update.

    NOTE: If the available firmware version number is higher than what is shown by your product, then the firmware should be updated.

    If the software is already updated, follow the instructions below.

    For Blu-ray Disc players:

    1. Go to Setup.
    2. Select Resetting.
    3. Select Initialize Personal Information.
    4. Go to the Video icon and Select Internet Video.
    5. Select the Netflix app.
    6. Sign in to your account.

    For TV and Network Media players:

    NOTE: These steps are not necessary on an Android TV.

    1. Go to Settings.
    2. Select Network.
    3. Select Refresh Internet Content.
    4. Select the Netflix app.

    For Google TV devices:

    1. Start the Netflix app.
    2. Using the arrows on the remote control, enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
    3. Select Deactivate.
    4. Select Exit.
    5. Restart the Netflix app
    6. Sign in to your account.

    NOTE: If the steps above do not resolve the issue, reset the device to factory settings. Refer to the instruction manual of the device for model-specific information to reset.

    If the issue persists even after trying the above, the problem may be coming from Netflix directly.
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