Article ID : 00129242 / Last Modified : 05/10/2016

How to troubleshoot a remote control that quits working or does not work properly.

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Follow these steps to troubleshoot a remote control that quits working or does not work properly.

IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.

NOTE: Since each of these steps represents a possible solution, check the function of the remote control after completing each step.

  1. Make sure that the device you are trying to control is working.
    1. Plug it into an electrical outlet that you know is working.
    2. Turn the device on with its own power button (not the button on the remote).
  2. Ensure that the remote control is being used no closer than 3 feet and no further than 10 feet away from the unit.

    NOTE: Using the remote control too close or too far away may prevent the Infrared (IR) beam from reaching the IR sensor on the unit.

  3. When using the remote control, be sure to point it directly at the remote sensor on the device.
  4. If the remote control has the ability to be set for different functions (TV, BD, DVD, AUX, STB, etc.), ensure the correct function is selected.

    NOTE: Refer to the operating instructions to determine if the remote control has the ability to be set for different functions and, if so, for the instructions on how to configure those remote functions.

  5. Remove any obstacles that may be in the path between the remote control and the device. Glass doors or enclosures can affect the signal from the remote. Try opening glass doors to see if that makes a difference. 
  6. Make sure the IR sensor of the device is not exposed to direct sunlight or bright florescent or halogen lights. Bright lights that shine directly on the IR sensor can interfere with receiving signals from the remote control.
  7. Verify that the remote control is sending an IR signal.
  8. Remove the batteries from the remote control, press every button twice, and then reinstall the batteries.
  9. Install fresh alkaline batteries.

    IMPORTANT:

    • Do not use rechargeable batteries.
    • Ensure the batteries are properly inserted by matching the polarity on the batteries with the + (PLUS) and - (MINUS) symbols in the battery compartment.
  10. Do a power reset for the device or component that the remote is supposed to control.

    NOTES:

    • Most components can be reset by unplugging the power cord from the electrical outlet for one minute.
    • Refer to the operating instructions of the component for specific instructions on how to do a power reset.
  11. For A/V receivers and amplifiers, restore the device to the factory default settings. For instructions how to do the reset, check the operations guide that came with the product.

If the issue is still unresolved, service may be required.

If the remote control is damaged and needs to be replaced, visit the spare parts or repairs and warranty section on our support site.