Article ID : 00055389 / Last Modified : 18/01/2019

The NFC function is not working with the smartphone or the tablet

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Align the NFC Mark (N mark) of your camera and smartphone, then touch continuously (1 to 2 seconds) until PlayMemories Mobile of the smartphone starts.

NOTE: Make sure you have the PlayMemories Mobile app downloaded and installed onto your mobile device.

If it still does not react, check the following.

  • If you are using a case for the camera or smartphone, the camera may not react.
    In this case, remove your camera or smartphone from the case.

  • If the camera is set to Airplane Mode, the NFC function is disabled.

    NOTE: Depending on the camera, Airplane Mode is not installed.

  • Check whether your smartphone is compatible with NFC.
    What is an NFC compatible smartphone?

    NOTE: The NFC function of Apple iOS devices is not compatible with one-touch connection. (As of June, 2016)

  • NOTE: Setting methods vary depending on the smartphone.

  • If your camera's Wi-Fi setting is OFF or set to Multi connection, PlayMemories Mobile cannot be connected.
    Set the Wi-Fi setting to Single connection.

    NOTE: Usable Wi-Fi settings vary depending on the product.

You can connect the camera to a smartphone via QR Code in any of the following situations:

  • A QR Code appears on the camera's display panel when you select Ctrl with Smartphone on the camera.
  • A QR Code appears on the camera's display panel when you activate Smart Remote Control on the PlayMemories Camera Apps.
  • A QR Code is printed on the rear of the battery cover of the camera.

Try the connection by executing Scan QR Code of the camera in PlayMemories Mobile.