Support - TV & home cinema

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News and alerts

Latest status for highly anticipated features for Sony’s Android TV - October 1 update

We are aware that certain features or services for our new TVs models are not available yet or functioning as intended and sincerely apologise for not meeting these deadlines.

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TV stuck in a rebooting loop

You may be experiencing a rebooting loop on your TV after a new firmware has been installed. This is affecting only internet-enabled TVs from 2014.

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Get more from Sony's Android TV

Get started with your TV in a few easy steps and find your way around the smart features of Android.

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Facebook app to stop working on a range of Sony televisions

Facebook, Inc. has decided to discontinue the support for the Facebook app on a range of devices – including certain models of Sony televisions.

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From 7 May 2015, Channel 5 will no longer support Demand 5 on certain devices

This will affect 2010 and 2011 TVs, Blu-ray players and BDV – Home Theatre Systems.

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Popular accepted solutions

Sony Outlet Store by mathann94

Can any one tell me where the Sony outlet store for graded products has gone? Where can we get graded sony stuff ...

4 weeks ago

I purchased and paid for a SONY 6000 on 6 SEPT 2016 from a recognised UK company. The order was invoiced and dispatched on 7 SEPT. The terms of the ...

4 weeks ago
Sony 3DTV by DuCox1

Hi I have a Sony KDL55w955bbu TV and its fantastic but i have an issue with the 3D. I have a few 3D films on my external hard drive and USB stick and ...


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