News and alerts

Termination of the YouTube service on Sony's 2012 audio and video products – 2 February 2017

2 February 2017

Dear Valued Sony Customer,

You may have been experiencing symptoms such as a black screen being displayed and disrupted video playback, when using the YouTube app on Sony's 2012 audio and video products.

Due to these issues, Sony has decided to remove the YouTube app from these devices after the 15th February 2017.

We apologise for any inconvenience this may cause.

Affected models:
Blu-ray Disc™ player
Blu-ray Disc™ Home Theater System
  • BDP-S490
  • BDP-S495
  • BDP-S590
  • BDP-S790
  • BDV-E190
  • BDV-E290
  • BDV-E490
  • BDV-E690
  • BDV-EF220
  • BDV-EF420
  • BDV-N590
  • BDV-N790W
  • BDV-N890W
  • BDV-N990W
  • BDV-NF620
  • BDV-NF720