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UPDATE: Repair programme for the VAIO Fit 11A (24 April 2014)

As a further update on the below announcement, we are accepting reservations for free repairs, and will work with our third party supplier to start replacing the battery packs from the middle of May, 2014

Check whether you have an affected product by entering the serial number below.

If your unit is affected, please leave your contact details in the spaces provided and we will be in touch with you within the following working day, at the latest, to discuss next steps. Alternatively, you can contact our hotline on 0844 8466 555 if you have any concerns or questions (Monday – Friday, 9:00 – 18:00).

We sincerely apologize for any inconvenience this may cause.


REQUEST TO STOP USING PERSONAL COMPUTER VAIO FIT 11A (11 APRIL 2014)

Dear Customers,

Sony has identified that the non-removable battery packs provided by a third party supplier, included in (and limited to) VAIO Fit 11A released in February 2014 with below listed model names could potentially malfunction and cause overheating, resulting in partial burns to the chassis of the PC.

Affected European products:

SVF11N16CTBSVF11N1L2RP
SVF11N1A4E SVF11N1L2RS
SVF11N1C5ESVF11N1M2ES
SVF11N1L2EB SVF11N1S2EB
SVF11N1L2EP SVF11N1S2ES
SVF11N1L2ESSVF11N1S2RS

For your safety, if you are in possession of one of the PCs listed above, please immediately turn off your computer, disconnect it from its AC adapter and discontinue use.

Please check whether you have an affected product by entering the serial number below.

If your unit is affected, please leave your contact details in the spaces provided and we will be in touch with you within the following working day, at the latest, to discuss next steps. Alternatively, you can contact our hotline on 0844 8466 555 if you have any concerns or questions (Monday – Friday, 9:00 – 18:00).

We sincerely apologize for any inconvenience this may cause.

Check if your model is potentially affected

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