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UPDATE: Important Notification for VGP-BPS26 Battery Packs in VAIO Personal Computers - November 24, 2016

November 24, 2016
Sony Corporation

NOTE: This announcement only applies to customers in Continental Europe. If you are seeing this page from outside of Continental Europe, please visit the announcement on the Sony Support Website from your region.

Dear Valued Sony VAIO Customer,

This update to our March 2, 2016 announcement aims to inform you that it has newly come to our attention that additional VGP-BPS26 battery packs used in some VAIO computer models may be susceptible to overheating, due to a manufacturing issue. Accordingly, we are extending our free replacement program to those additional affected units.

If you are using one of the VAIO personal computer models listed at the bottom of this announcement, please click here to confirm if your battery pack is one of those affected.

EVEN IF YOU HAVE ALREADY CHECKED YOUR BATTERY PACK, OR REPLACED YOUR BATTERY PACK IN RESPONSE TO OUR PREVIOUS ANNOUNCEMENT ON MARCH 2, YOU WILL NEED TO RECONFIRM IF YOUR BATTERY PACK IS ONE OF THOSE AFFECTED.

Check if your battery pack is potentially affected - Customers in the UK

Check if your battery pack is potentially affected - Customers in Ireland

Check if your battery pack is potentially affected - Customers in Estonia

Check if your battery pack is potentially affected - Customers in Latvia

If your battery is affected, please remove the battery pack from your PC and use an AC adapter for your safety, while you are waiting for a replacement.

We sincerely apologise for any inconvenience this may cause.


March 2, 2016
Sony Corporation

Dear Valued Sony VAIO Customer,

It has come to our attention that some of the VGP-BPS26 battery packs provided to us by Panasonic, and included with VAIO SVE Series personal computers released in October 2012 as well as the below listed VAIO personal computers that have been submitted for repair in the past, may be susceptible to overheating, due to a manufacturing issue. This has the potential to cause burns to the battery packs. We are implementing a free replacement program for the affected battery packs.

If you are using one of the VAIO personal computer models listed below, please confirm if your battery pack is one of those affected. If it is identified as an affected unit, then please immediately remove the battery pack from your PC. With the battery pack removed, your PC can continue to be used safely with an AC adapter, while you are waiting for a replacement.

We sincerely apologise for any inconvenience this may cause.

Affected battery pack model: VGP-BPS26*
* Some battery packs of this model are unaffected. Whether yours is affected or not can be ascertained by checking the battery pack’s product code.

Check if your battery pack is potentially affected - Customers in the UK

Check if your battery pack is potentially affected - Customers in Ireland

Check if your battery pack is potentially affected - Customers in Estonia

Check if your battery pack is potentially affected - Customers in Latvia

IMPORTANT: You will be asked to fill in the following:

  1. Battery product code (1. in image below). If your battery product code is not 185323711 or 185323721, then select Other.
  2. Battery serial number (2. in image below)
  3. VAIO product number (3. in image below) and VAIO serial number (4. in image below), seperated by a hypen

How to find the numbers you need?

  1. Open the battery hatch of your VAIO
  2. Remove the battery pack
  3. Check the battery product code (1.) and battery serial number (2.)
  4. Check the VAIO product number (3.) and VAIO serial number (4.)

VAIO personal computer models that may be equipped with an affected battery pack

Below are the VAIO personal computer models that may be equipped with an affected battery pack, either because the PC was packaged together with an affected unit at time of purchase or because it was equipped with an affected unit, as a replacement part, during repair.

Models that may have been sold together with an affected battery pack at time of purchase:

SVE1413 SeriesSVE1513 SeriesSVE1713 Series

Models that may have been equipped with an affected battery pack during repair:

SVE1411 SeriesSVE1412 SeriesSVE1413 SeriesSVE14A1 SeriesSVE14A2 SeriesSVE14A3 Series
SVE1511 SeriesSVE1512 SeriesSVE1513 SeriesSVE1711 SeriesSVE1712 SeriesSVE1713 Series
VPCCA1 SeriesVPCCA2 SeriesVPCCA3 SeriesVPCCA4 SeriesVPCCB1 SeriesVPCCB2 Series
VPCCB3 SeriesVPCCB4 SeriesVPCEH1 SeriesVPCEH2 SeriesVPCEH3 SeriesVPCEJ1 Series
VPCEJ2 SeriesVPCEJ3 Series