Learn all about PrimeSupport and upgrades
Depending on your product, Helpdesk support is free for the first two or even three years after purchase – and extending your cover after this initial period is no problem. That’s just the start. There’s a complete family of four PrimeSupport package options, giving you all the help you need to stay up and running.
Toll free number & helpdesk • Set-up assistance • Average 14-day repair service with no-cost shipping
Extended helpdesk hours • Access to product specialists • Fast-track repairs with no-cost shipping
Dedicated helpdesk with extended hours • Guaranteed 60min engineer call-back • Tailored benefits
Support as and when you need it • On-site engineering support • Health-checks & training