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PrimeSupport & PrimeSupport+

PrimeSupport & PrimeSupport+

Click on your related business group on the right to discover all the specific support available to your product!

PrimeSupport and PrimeSupport+ deliver a service and support level superior to that covered in your standard warranty to deliver true peace of mind.


PrimeSupport provides Sony Customers across Europe an enhanced level of support at no extra cost, register today. With PrimeSupport you will have free access to the following:

1. Sony’s Multi-lingual Technical helpdesk:
- Over 60% of all issues are resolved via our multilingual engineers

2. Our unique Collect, Repair and Return service
- No costly couriers as we’ve got it covered, all Logistics, parts and labour are included at no extra cost.

PrimeSupport repairs are completed and returned to the customer as a matter of priority.


PrimeSupport+ offers you an exclusive range of expert support packages to extend and enhance your products cover, with the additional ability to select levels of ‘modular support’ that perfectly fits your requirements. Here at Sony we have carefully crafted a wide range of after-sales support options which will keep you up and running around the clock, providing you with the support you want, when you need it. PrimeSupport+ offers a choice of:
Check out the support available to your product by simply clicking on the business category below:

For large solutions or roll-outs your operational requirements and support needs may go beyond the levels discussed above.

Check out our Tailored Contracts

PrimeSupport Registration