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PrimeSupport: all the help you need

PrimeSupportPro goes beyond your standard warranty, with privileged access to our helpdesk for advice on your Sony Professional product. Need even more peace of mind? Upgrade any time to the extra benefits of PrimeSupportElite, PrimeSupportBespoke or PrimeSupportOn-Demand.

PrimeSupport: all the help you need

We’ll keep you up and running

Registering for PrimeSupportPro gives you easy access to expert help for any technical questions about your Sony Professional Product, by phone or by email.

Depending on your product, Helpdesk support is free for the first two or even three years after purchase – and extending your cover after this initial period is no problem.

That’s just the start. There’s a complete family of four PrimeSupport package options, giving you all the help you need to stay up and running.

         
  Helpdesk access with multilingual support   9:00-18:00 CET   Extended hours, access to product specialists  

Dedicated helpdesk with extended hours, guaranteed 60 minute engineer call-back

 

Repair

 

Average 14 days turnaround time

 

Guaranteed fast-track repair

 

Guaranteed fast-track repair

 

On-site engineer repair available

 

3rd party product coverage

 

Logistics covered

 
 

Other

 

Package can include loan units, advanced swap, initial setup.

Offer varies for each product. See below for more information.

 

Let our specialist team design a support solution that suits you. Contact us for more information.

 

Package can include onsite engineer, health checks, training. Offer varies for each product. See below for more information. 


Download this table as PDF 

It’s easy to upgrade from PrimeSupportPro to PrimeSupportElite at any time and extend your cover with valuable extra benefits like our priority repair service. Customise your cover in line with your business and operational needs with PrimeSupportBespoke. Or pay for as much help as you need – when you need it – with PrimeSupportOn-Demand.

 

Get assistance for setting up and using your Sony Professional product through our email and telephone helpdesk. If there is a technical problem with your product that requires fixing, we’ll take care of it with our 14-day repair service* – and we’ll pay shipping costs. Activate now
 
Is your current PrimeSupport cover finishing soon? Renew now

 

Experience all the benefits of PrimeSupportPro, plus extended helpdesk access to our product specialists beyond normal business hours. In the event of a technical issue we’ll keep you up and running with our guaranteed fast-track repair service that includes all shipping costs. And depending on your product, we may also offer you a loan replacement unit and/or other additional services while your product is being repaired. Upgrade now

 

Let us design a support solution that’s perfectly tailored to your business and operational needs. In addition, you’ll enjoy enhanced helpdesk support with dedicated 60-minute engineer call-back, plus our guaranteed fast-track repair service with no-cost shipping. Upgrade now

 

Get as much support as you need, when you need it. A la carte options include initial product set-up, on-site engineering support, product health-checks and training. Upgrade now

 

*14-day repair service is indicative only: actual turnaround time not guaranteed.