Designed to deliver protection and peace-of-mind, most Sony Professional products include one of our PrimeSupport packages in the purchase price. Featuring a wide range of practical support services, PrimeSupport ensures fast, hassle-free repairs and includes our multi-lingual helpline for expert technical advice to help keep your business running smoothly.
PrimeSupport at-a-glance
There are 2 basic PrimeSupport packages: PrimeSupport Pack 1 and PrimeSupport Pack 2.
| Prime Support Pack 1 | Prime Support Pack 2 | |
| Duration |
2 years |
2 years |
| Multi-lingual helpdesk Mon-Fri 09:00-18.00 CET |
x | x |
| Multi-lingual helpdesk Sat 09:00-17:00 CET |
x | x |
| Out-of-hours helpdesk engineer cover Mon-Fri 18:00-22:00 CET | x | x |
| Expert Diagnosis |
x | x |
| Guaranteed turnaround time |
7 days |
|
| Product collected and returned to customer |
x | x |
| Loan unit available if repair takes longer than 7 days |
x | |
| Standard availability of spares |
x | x |
Ensuring you are covered by PrimeSupport
There are 3 ways to ensure that, if your Sony Professional purchase is covered by PrimeSupport, you are registered to use the appropriate after-sales services whenever you need to.
PrimeSupport Plus for extra support
You can extend the cover of your PrimeSupport agreement by upgrading to PrimeSupport Plus. For more details, see PrimeSupport Plus