VAIO Services

VAIO 2 Year Guarantee

As a VAIO owner, you receive technical support and repair for two years* from the date of purchase of your VAIO.

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* Models sold in UK & Ireland without preinstalled Windows® 7 Professional or Windows® 7 Ultimate come with a 1 year guarantee. All customised notebooks sold online after April 1st, 2011 come with a 2 year guarantee.

VAIO International Repair Service (VIRS)

VAIO provides you with free of charge hardware repair in major countries outside the EU: USA, Canada, South Africa, Australia, New Zealand, Singapore, Thailand, Hong Kong, Malaysia, India, Korea, Taiwan, Japan. VIRS is a valuable extra service that provides added peace of mind for frequent business travellers. Check applicable models on VAIO Support website.

VAIO Plus extended service packs

More peace of mind with VAIO Plus extended service packs of one year (PCGE-VPW1) and two years (PCGE-VPW2).
The pack VGPE-VPPSL/3 provides 3 years next-business-day on-site support for VAIO professional users.
Check conditions on this URL

Log on to our 24h VAIO problem-solving service.
http://support.vaio.eu

Knowledge Base

Use our comprehensive VAIO knowledge base as a self-service tool for fast and easy trouble-shooting.

Web Support

Submit any technical queries you might have regarding your VAIO. Our dedicated support team is standing by to personally provide you with the best possible answers.