VAIO Services

2 Year Guarantee with International Repair Service

VAIO 2 Year Guarantee

As a VAIO owner, you receive technical support and repair for two years* from the date of purchase of your VAIO.

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* UK and France: one year applicable on models configured with Genuine Windows 7® Home Premium

VAIO International Repair Service (VIRS)

VAIO provides you with free of charge hardware repair in major countries outside the EU: USA, Canada, South Africa, Australia, New Zealand, Singapore, Thailand, Hong Kong, Malaysia, India, Korea, Taiwan, Japan. VIRS is a valuable extra service that provides added peace of mind for frequent business travellers. Check applicable models on VAIO Support website.

VAIO Plus extended service packs

More peace of mind with VAIO Plus extended service packs of one year (PCGE-VPW1) and two years (PCGE-VPW2).
The pack VGPE-VPPSL/3 provides 3 years next-business-day on-site support for VAIO professional users.
Check conditions on this URL

VAIO Call Centre

Contact our European VAIO call centre for technical support and hardware repair. You will be assigned a personal VAIO agent, who'll provide you fast follow-ups and will update you on the progress of the repair via sms, mail, etc.

Online VAIO Service

Log on to our 24h VAIO problem-solving service. http://support.vaio.eu Knowledge Base Use our comprehensive VAIO knowledge base as a self-service tool for fast and easy trouble-shooting. Web Support Submit any technical queries you might have regarding your VAIO. Our dedicated support team is standing by to personally provide you with the best possible answers.

Club VAIO

Registered users* are automatically granted access to Club VAIO and its exclusive tutorials. Post your questions in our forums and share them with the Sony VAIO user community. _______ *Registration is mandatory for all online VAIO services